Smart factory solution---fully automatic unmanned factory

Since its establishment, Xinmao has brought together an interdisciplinary professional team composed of automation control engineers, software engineers, industrial designers, after-sales service engineers, etc., providing a full range of system services from design based on customer customization needs to system integration, after-sales training, installation, etc. In terms of technology research and development, the company continues to invest and keep up with the latest trends of Industry 4.0 and intelligent manufacturing. The independently developed intelligent control system integrates advanced technologies such as the Internet of Things, big data, and artificial intelligence to achieve equipment interconnection, real-time monitoring and optimization of the production process, and efficient collaborative management of the supply chain. At the same time, the company also provides advanced hardware products such as intelligent warehousing equipment and automated production lines, which undergo strict quality inspections to ensure stable product performance and reliable operation.

1. Sincere Service

Adhering to the corporate mission of "helping customers build ideal factories", XINMAO creates services that "exceed customer expectations and industry standards" with its quick response speed, professional technical level and caring service attitude, and creates value for customers wholeheartedly.

Whole-plant project

With high-quality equipment, perfect services, and strong turnkey service capabilities for the whole plant, XINMAO helps customers achieve efficient operation of equipment, technological innovation and upgrading, and win-win with customers.

On-site service

Adapting to local conditions and providing customers with personalized and caring services is XINMAO's consistent pursuit. XINMAO Engineering Center has a professional and outstanding engineering design and installation and commissioning team to ensure the smooth implementation of engineering projects.

After-sales support

With the expansion of the global market, XINMAO relies on domestic and overseas service centers to provide technical support and after-sales service to global customers in a timely manner, and escort the development of customers' business.

Spare parts

Thinking about what users think and what users are anxious about, XINMAO cares about the operation of customers' factories, fully guarantees the stable operation of their equipment, and provides spare parts support in a timely manner.

2. Service Concept

Servicegoal

Help customers improve efficiency, reduce costs, increase customer profitability and product value through standardized, differentiated and value-added services, build XINMAO service brand competitiveness, and lead the industry service trend.

Quickresponse

XINMAO meets customer needs in the shortest time with a complete service platform and a fast response mechanism.

Activeinspection

Engineers visit customer factories from time to time to inspect equipment, understand equipment operation status, and help customers design solutions.

3. Service Support

Maintenanceplan

Paying attention to product safety and carrying out standardized maintenance of equipment can keep the equipment in good operating condition and avoid unnecessary risks. XINMAO will customize personalized maintenance plans for customers based on different on-site conditions and methods, and regularly implement preventive maintenance measures to optimize costs and keep the equipment running stably and sustainably.

Customer Benefits:

On-siteinspection

Inspection

Regular inspections can help you plan the maintenance of equipment in a targeted manner and be prepared for emergencies. Service engineers will evaluate the current status of your machine by comparing it with XINMAO technical standards, which will save you valuable time in advance and avoid unexpected downtime affecting your production plan.

Overhaul

Long-term operation of the machine will cause wear of wearing parts or abnormal component conditions. XINMAO will help you replace all worn parts and components in a targeted manner to ensure the sustainable and stable operation of the equipment.

Comprehensive Maintenance Plan Support

Maintenance

XINMAO service engineers provide technical advice, on-site fault query and troubleshooting to customers around the clock. For difficult problems, we organize experts to diagnose the cause of the failure. Through the remote operation and maintenance system, we can provide global remote services. We will respond quickly and handle every service demand of yours in a timely manner.

Diagnostic report

XINMAO service engineers participate in the production and equipment maintenance process of customers in stages, carefully study the operating quality and existing problems of customers' equipment, objectively and neutrally evaluate the equipment, and provide reasonable and detailed analysis reports and optimization suggestions.

Technology upgrade

With the continuous innovation and development of equipment, as well as the application of new technologies and new functions, XINMAO will help you keep up with the pace of equipment technology innovation, strive to keep your equipment up to date, so as to achieve higher efficiency and lower energy consumption.

Customer benefit measures:

The most valuable equipment upgrade plan

Suggestions for equipment transformation with the latest technology

Spare parts management package

For each customer's on-site equipment model, according to the difference in the universality and customization of spare parts and the degree of impact of component problems on equipment operation, three-level spare parts inventory management is implemented: factory inventory of common parts, customer inventory of customized parts, and supplier inventory of important parts. Through predictive inventory preparation, spare parts can be prepared for equipment maintenance and repair proactively to minimize unexpected downtime. XINMAO will be committed to helping each customer make reasonable spare parts inventory planning.

4. Remote Operation and Maintenance

Remote maintenance forms an integrated management of equipment between the user factory and XINMAO through the mutual cooperation between equipment technology, sensor technology, software and real-time communication technology.

Customer Benefits: Obtain conclusive equipment operation data from all relevant links

Analyze the operation quality of equipment based on big data

If the remote monitoring equipment shows abnormal conditions, preventive intervention measures can be taken in time

ITsolution

The operation monitoring module is responsible for real-time monitoring of the entire line data and also monitors the status of each single device. Through the monitoring screen, you can understand some important parameters of each device: production speed, production quantity, operating status, production parameters and the loss of some equipment. You can also view the real-time alarm of the equipment to quickly grasp the operation of the single device, conduct centralized management, and reasonably allocate resources.

The energy management module comprehensively collects energy consumption data of production line energy media (electricity, water, gas, etc.), so that the energy consumption of the entire plant is nowhere to hide and can be seen at a glance, providing a strong basis for refined management.

The intelligent maintenance module reminds customers of the number of parts that need to be maintained for a single device by setting a pre-maintenance reminder cycle, so that enterprises can prepare inventory in advance when repairing equipment and remind operators of the equipment that currently needs maintenance, so as to maximize the life cycle of the equipment and save unnecessary waste for the enterprise.

The report center module can design the table format according to customer needs. The reports are divided into production data reports, alarm reports, energy consumption reports, maintenance management reports, and OEE reports.

For managers, through the browser of a computer or mobile phone, they can directly access the reports and data in the system remotely and grasp the factory status at any time.

5. Training system

XINMAO is committed to providing customers with comprehensive personnel technical training programs, ensuring the correct operation of on-site personnel through training, improving the quality of maintenance and troubleshooting capabilities, minimizing downtime, and improving equipment efficiency.

Our training content includes multiple courses such as functional structure principles, process procedures, commissioning and maintenance, and provides a variety of training methods such as online, on-site and off-site, and can tailor training programs according to the needs, skills and specific requirements of on-site employees.

Training resources

Diverse training methods allow customers to flexibly choose according to their own circumstances

Multi-level and rich training materials can be taught according to the actual needs of customers

Experienced designers and engineers combine teaching staff to create high-quality training results

"Customized training" can ensure the rapid improvement of the skills of on-site operation team personnel through accurate and personalized training content determined by XINMAO training engineers and factory managers.

XINMAO is committed to providing customers with comprehensive solutions, with the goal of helping customers improve their personnel's technical capabilities. It arranges experienced service engineers to inspect customer sites from time to time, evaluates the technical capabilities of personnel, and formulates solutions (training) plans based on the evaluation.